You can place an order easily through our website. Simply browse our products, add items to your cart, and proceed to checkout. We accept various payment methods including credit cards, PayPal, and other secure payment options.

We accept:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Debit Cards
• Apple Pay
• Google Pay

We offer free shipping on orders over $150 CAD (some exclusions apply). Delivery times vary by location:

• Canada: 2-7 business days
• USA: 7-14 business days
• UK & Germany: 10-20 business days

Exact shipping rates are calculated at checkout based on your location and order size.

Yes, we currently ship to:

• Canada (nationwide)
• United States
• United Kingdom
• Germany

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We offer a 30-day return policy for unused items in original packaging. Please note:

• Items must be in original condition with tags attached
• Return shipping costs are the customer’s responsibility
• Original shipping charges are non-refundable
• Contact us at info@naturadura.com to initiate a return

Each product comes with specific care instructions. Generally:

• Follow the care label instructions
• Store in a cool, dry place
• Avoid direct sunlight for prolonged periods
• Clean according to product-specific guidelines

Once your order ships, you’ll receive a tracking number via email. You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account on our website
• Contacting customer service with your order number

You can reach our customer service team through multiple channels:

• Submit a request through our Contact Form
• Email: info@naturadura.com
• Hours: Monday-Friday, 9:00 AM – 5:00 PM MST
• Response Time: Within 24 business hours

For the fastest response, please use our contact page and fill out all required information.