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Shipping and Delivery Policy
Overview
At Natura Dura, we ship our products from Calgary, Alberta, Canada. We partner with Canada Post as our primary shipping carrier to ensure reliable delivery services both domestically and internationally. We currently ship to Canada, United States, United Kingdom, and Germany.
Free Shipping Offer
We offer FREE SHIPPING on all orders over $150 CAD*
- No promotional code required
- Free shipping applies to the order subtotal before taxes and shipping
- *Exclusions apply (see below)
Free Shipping Exclusions:
- Remote locations in Canada (Yukon, Northwest Territories, Nunavut)
- Remote locations in the USA (Alaska, Hawaii)
- Express or priority shipping services
- International orders (UK and Germany)
Shipping Destinations & Estimated Delivery Times
Canada
- Local (Calgary): 2-3 business days
- Provincial (Alberta): 3-5 business days
- Major Cities: 5-7 business days
- Remote Areas: 7-14 business days
United States
- Continental US: 7-14 business days
- Alaska & Hawaii: 14-21 business days
- All US shipments are handled by Canada Post with final delivery by USPS
United Kingdom
- Major Cities: 10-15 business days
- Remote Areas: 15-20 business days
Germany
- Major Cities: 10-15 business days
- Remote Areas: 15-20 business days
International Shipping Information
Important Notes for International Orders:
- Customs & Import Duties
- International orders may be subject to import duties and taxes
- These fees are not included in our shipping charges
- The recipient is responsible for all customs fees, import duties, and taxes
- We cannot mark shipments as “gifts” to avoid customs fees
- Shipping Rates
- International shipping rates are calculated at checkout based on:
- Package weight
- Destination country
- Selected shipping method
- International shipping rates are calculated at checkout based on:
- Tracking
- All orders include tracking numbers
- Tracking information will be emailed once your order ships
- International tracking may be limited once the package enters the destination country
Order Processing
Processing Time
- Orders are typically processed within 1-3 business days
- During peak seasons or holidays, processing may take 3-5 business days
- You’ll receive a confirmation email once your order ships
Business Hours
- Monday to Friday: 9:00 AM – 5:00 PM MST
- Closed on weekends and Canadian statutory holidays
- Orders placed after hours will be processed the next business day
Shipping Methods
Canada
- Regular Parcel
- Xpresspost
- Priority
United States
- Small Packet USA Air
- Tracked Packet USA
- Xpresspost USA
United Kingdom & Germany
- Small Packet International Air
- International Parcel Air
- Tracked Packet International
- Xpresspost International
Additional Information
Address Accuracy
- Please ensure your shipping address is complete and accurate
- We are not responsible for deliveries to incorrect addresses
- Address corrections may result in additional fees and delays
Package Insurance
- All orders are automatically insured up to $100
- Additional insurance can be purchased at checkout
- Claims for lost or damaged packages must be filed within 5 business days of delivery
Delays & Issues
- Delivery times are estimates and not guaranteed
- Delays may occur due to:
- Customs processing
- Weather conditions
- Peak seasons (holidays)
- Local delivery conditions
- Global events affecting shipping
Returns & Refunds
- Please refer to our separate Returns Policy for detailed information
- Return shipping costs are the responsibility of the customer
- International returns must include proper customs documentation
Contact Us
For any shipping-related questions or concerns, please contact us at:
- Email: info@naturadura.com
- Phone: +1(403)1995533
- Business Hours: Monday-Friday, 9:00 AM – 5:00 PM MST
We reserve the right to modify our shipping policy at any time. Any changes will be reflected on this page.
